The correlation between offering a good employee benefits package and having a motivated workforce is well understood by Lowell. Previously, it had flexible benefits in place with a well-known provider. However, with only around 40% take-up, this was failing to meet the expectations of the business, as well as those of its employees.
The company was looking for a partner who genuinely understood its business, together with the needs and challenges of its UK workforce. Lowell recognised that working in this sector can be rewarding, but also emotionally challenging for employees, so the wellbeing of its workforce was at the heart of a new and revised proposition.
Lowell had been using a legacy benefits platform that was very labour intensive to administer. So for Lowell, there were a number of prerequisites, including the below.
- The new employee benefits platform would need to streamline transactional processes, such as automated data uploading.
- It would need to be future-proof and have the ability to grow with the organisation in the UK and across their European operations over time.
- All elements of the service must be delivered and managed from the UK and not offshored in any way, such as overseas employee help desks or outsourced technical support.