Administration services

Our experienced and professional pension administration team provides services to over 400 clients including schemes comprising 385,000 members; covering defined contribution, defined benefit, hybrid, Care Average Related Earnings (CARE), open, closed and those transferring to the Pension Protection Fund (PPF).

All our administrative services are provided by a single administration team dedicated to each client who take responsibility for all aspects of the administration of the pension scheme. Our team includes over 490 administration specialists who have over 2,500 years of relevant pension administration work experience between them.

We provide the full range of pension administration services which include:

• membership record keeping
• benefit calculations and payments including electronic payments
• all regulatory reporting including e-Filing
• full cash and accounting services including drafting the annual report and accounts and pooled banking facilities
• pensioner payroll
• data audits and data cleansing exercises, particularly where data originates from multiple sources
• internet functionality and links to other systems (such as HM Revenue & Customs, Straight-through processing)
• trustee secretarial services including meeting management
• GMP reconciliation exercises
• consultancy
• specialist PPF services
• pension management services.

We recognise that all our clients require a different level of support from us and firmly believe that our approach is sufficiently flexible to allow us to meet their requirements.

We use in-house software, BWebstream, developed specifically for our requirements to ensure clients’ needs are met in the most efficient way.

Our staff turnover is exceptionally low which means that we are able to provide continuity and have developed some excellent long term relationships with our clients.