Delivering exceptional service to clients is fundamental to our success as the UK’s largest independent provider of actuarial, administration and consultancy services.
We recruit and nurture talented, passionate people, building expert client teams who understand your specific needs and can offer clear and articulate advice. We encourage them to probe and challenge current thinking to deliver fresh ideas and innovative solutions designed for the long-term. And we invest heavily in research and technology to add unique insight and clarity to our offering.
But how do we measure our progress? First and foremost by listening carefully to what you say. Our client reviews and regular client surveys help us to identify key areas for improvement enabling us to perfectly align our service with your requirements.
We place equal store on less formal feedback from clients, aiming to encourage true partnership through open and honest dialogue. Of course, it’s always nice to hear kind words or to share a client testimonial with the team, but constructive criticism is just as valuable.
We also like to test our mettle against our peers. Operating in highly competitive markets such as pensions and insurance, our rigorous focus on client service and commitment to innovation would mean little if it did not stand up to independent scrutiny. Our efforts are consistently recognised by some of the most influential organisations in the industry.