ANDREW VAUGHAN

Senior Partner

Together, our people worked successfully to help clients meet their objectives and priorities without interruption, leveraging our digital technology and the robust IT systems we already had at hand.

In spite of the pandemic, we remained profitable in all four quarters and our projections for the year ahead anticipate further growth still.

Read Andrew's summary

"Our impartiality, our self-reliance and – yes – our resilience has been vital to giving clients a service they can control, can tailor, and can trust."

From our clients to our communities, we helped alleviate their fears

Thanks to many years of building a truly independent organisation that prioritises resilience and good governance, Covid-19 could not stop us from achieving record turnover and fulfilling our client promise of going beyond their expectations.

ANDREW VAUGHAN

Senior Partner

Together, our people worked successfully to help clients meet their objectives and priorities without interruption, leveraging our digital technology, our robust IT systems and our unwavering spirit to achieve the best outcome. In spite of the pandemic, we remained profitable in all four quarters and our projections for the year ahead anticipate further growth still.

Prompt, professional and friendly. I would recommend Barnett Waddingham to others unreservedly – I know of no better firm.
Trustee Chairman Bank Leumi (UK) Retirement Benefits Scheme

JANE GALVIN

Partner and Chief Operating Officer

Our underlying principle of doing the right thing saw us maintain our commitment to local communities and projects, raising tens of thousands for key charities and contributing 1,225 volunteering hours.

With over 6,000 recruitment applications this year, we selected 131 permanent new starters throughout the year, of which 32 were graduates.

Read Jane's summary

"Throughout the lockdown, our priority was to ensure our clients and pension members received everything they needed from us so their focus could remain on their health and their loved ones. The feedback has been phenomenal."

Long-term investment in people and technology made all the difference

Despite the pandemic, we continued to recruit a highly skilled, diverse range of people, including our largest intake of graduates and apprentices to date. We meanwhile promoted 53 people to the level of Partner, Associate or Principal.

JANE GALVIN

Partner and Chief Operating Officer

Our underlying principle of doing the right thing saw us maintain our commitment to local communities and projects, raising tens of thousands for key charities and contributing 1,225 volunteering hours.

With over 6,000 recruitment applications this year, we selected 131 permanent new starters throughout the year, of which 32 were graduates.

It often feels like Barnett Waddingham is helping to develop me as a person and not just as an employee.
David Holbrook Apprentice, Barnett Waddingham

Now with

0

people in eight offices nationwide

We had

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promotions to Partner, Principal and Associate

Combines an in-depth knowledge of the industry with meeting customers’ needs. Barnett Waddingham genuinely cares.
COMPANY NOMINATED TRUSTEE Ricoh

DAVID STODDARD

Chief Operating Officer

Sustainability, D&I and Talent Development are particularly high on the agenda for the coming year, underpinning the real importance of our people, delivering to our clients, and establishing a consistent focus on our wider role in the world.

Read David's summary

"We will drive continued innovation and investment in our technology – as well as improvements in both efficiency and effectiveness – for the benefit of our clients and to help secure the fantastic culture that has long established a free thinking approach at all levels."

While we may reflect on the successes, now is the time to look ahead

Though the world has changed, it has always been Barnett Waddingham's approach to change with it, implementing an operational strategy that is agile enough to embrace both the opportunities and tackle any challenges together.

DAVID STODDARD

Chief Operating Officer

Sustainability, D&I and Talent Development are particularly high on the agenda for the coming year, underpinning the real importance of our people, delivering to our clients, and establishing a consistent focus on our wider role in the world.

Over

£0k

donated to charities and commuity projects

A great, big, huge well done and thank you to all of you at Barnett Waddingham. You’ve made such a difference to someone who really needs help and care.
Marie Curie The Great Daffodil Appeal

Our business isn’t just growing, it’s evolving

We added 70 clients to our books this year and many existing clients have taken advantage of our expansion into new services and solutions. We were evaluated as the most highly rated third party administrators in the industry in the 2020 Professional Pensions Administrations Survey – something we are particularly proud of as the survey coincided with the Covid-19 lockdown, proving we maintained the quality of our services to our clients throughout this time. We have continued to invest in our suite of proprietary client technology, which is developed by our in-house software team and designed to make life and work simpler for our clients and members.
Marcus Whitehead Managing Partner
"Our financial strength is one part of our success but the value we have been able to maintain for our clients in a time of adversity is what makes us most proud."

We’ve been reminded of the effectiveness of our approach

The pandemic has affected us all at Barnett Waddingham, but some more directly than others. Marcus contracted the virus in April and suffered long-term debilitation in the following months, requiring me to support some of his duties during his road to recovery – including this review of the year. Thanks to our agile planning, Marcus’s temporary absence has not prevented us from progressing our business. It has instead acted as a reminder of the effectiveness of our approach and the benefits of having nurtured a supportive and caring environment.
Nick Salter Partner
My experience with Barnett Waddingham has always been outstanding. They explain investment jargon, alternatives, potential outcomes and ensure nothing is overlooked before trustees commit to a course of action.
Trustee Godwin Pumps Ltd

Ensured

0

pensioners received payment amid the first week of the UK lockdown

Barnett Waddingham’s transition to work from home during the coronavirus has been exceptional. To be frank, I didn’t even notice on my first call. To me, it feels like business as usual.
Scheme member SIPP

Our finances have proved as resilient as our people

"We remain very positive about our future. Our ownership structure enables us to be nimble through challenging economic conditions and to focus on providing a market leading quality service for our clients."
We achieved annual turnover of £107.9 million, driven by increases across all our major business areas, including Employer, Insurance, Actuarial and Investment Consulting services. Despite the pandemic, we have not needed to use the furloughing scheme, we have not deferred payments to our people, we have continued to pay our suppliers on time and our business areas remain busy. We welcomed over £4.7m in entirely new annual recurring business and over £4.9m in brand new project work.
Robert Hawkes Finance Partner

£0M

ANNUAL TURNOVER

£0M

(+8.6%) YoY REVENUE GROWTH

0%

REVENUE GROWTH IN LAST TWO YEARS

Good materials, dedicated team and very personable. Barnett Waddingham are good at explaining things, give honest opinions and know their stuff. Less ‘corporate’ and more individual than other firms – in a good way. Much less silo-driven.
Head of Group Pensions Thomas Cook

When strong leadership was needed, we stepped forward

We dealt exceptionally well with the emerging challenges in the global pandemic but also continued to serve our clients and meet their needs throughout the entire year. Despite the hurdles, we responded confidently to support those affected and to develop a clear and effective approach to managing our people and clients.
Elizabeth Renshaw-Ames Non Executive Chair
"We inspired our people to challenge the norm and find smart, alternative solutions where needed."
"Barnett Waddingham's philosophy is one of its strengths – in time of unusual stress rules and procedures won't help, core values, principles and philosophy are what is needed to provide the framework people need to act autonomously to achieve desired outcomes."
Chair of Trustees Manufacturing company