As a leader within the Central Operations business area, Susie oversees the delivery of the core business services with a focus on quality, efficiency, and strategic alignment.
Her responsibilities include managing key supplier contracts, overseeing operational procurement, and ensuring the effective delivery of core customer services, including the internal switchboard, data services, and archive management.
Susie also provides project management expertise across a range of Central Operations initiatives, such as office relocations, refurbishments, and change management programmes.
Significant experience
- Successfully delivered a comprehensive business travel management review project, leading the end-to-end supplier tender process. This included developing the tender methodology, engaging key stakeholders, driving the evaluation and selection process, and negotiating the final appointment. Susie also led the implementation of the new supplier arrangement, ensuring a smooth transition and effective change management across the business.
- Led the implementation of the Core Business Services hub following the restructure of the central operations function. This involved developing and guiding cross-functional teams, establishing effective governance frameworks, and driving process improvements across the hub to ensure alignment with strategic business planning.
- Successfully delivered the Cheltenham office refurbishment project, creating an enhanced and engaging agile workspace along with modern external meeting suites, aligned with the evolving ways of working.
- Led and supported operational change initiatives across the central operations business area, driving lean process improvements to enhance efficiency, streamline workflows, and align operations with strategic objectives.
"I believe in building strong, collaborative relationships and delivering practical, people-focused solutions that support long-term operational success."
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