As Workplace Services Manager, Lisa leads the strategic planning and delivery of workplace and facilities services across our UK offices, ensuring high standards of operational excellence, compliance, and sustainability.
She oversees a broad portfolio including property and asset management, building maintenance, environmental initiatives, front-of-house services, and corporate social investment. Lisa’s role involves managing key supplier relationships, driving value and service performance, and leading a team dedicated to creating optimal, well-managed workspaces that promote wellbeing and productivity.
Lisa works closely with senior leadership and cross-functional teams to shape long-term strategies, support business continuity planning, and champion environmental and social responsibility initiatives that align with our corporate goals and values.
Lisa is a senior workplace and facilities management professional with expertise in leading strategic and operational service delivery across multi-site corporate environments.
Her core focus is on creating safe, sustainable, and high-performing workplaces that align with organisational goals and enhance employee experience. Lisa provides leadership across property, environmental, and front-of-house functions, ensuring full compliance with regulatory standards while driving continuous improvement and value through effective contract management, stakeholder engagement, and long-term planning.
Significant experience
- Over 20 years of progressive experience in facilities management, including senior roles at Barnett Waddingham.
- Delivered firmwide Facilites Management contracts and budget oversight exceeding £2 million, with measurable savings and performance improvements.
- Led the development and implementation of an ISO 14001 aligned Environmental Management System, as well as H&S, Fire Safety, and FM strategies across multiple UK locations.
- Directed high-impact sustainability projects, including a 7% energy reduction initiative across multiple sites
- Speaker at the Facilities Show 2023, recognised for making a compelling business case for sustainability.
Other experience
- Strong capability in training and development, having created and delivered internal training in Facilities, H&S, Fire Safety, Security, and Environmental Awareness.
- Successfully led a project to internalise customer complaint management, streamlining operations and significantly improving KPIs and customer satisfaction.
- Advocated for and implemented biophilic design enhancements across multiple offices
- Designed standardised risk management templates for both internal and client-facing use.
"I take a collaborative and solutions-focused approach to client service, always aiming to build trusted relationships through transparency, responsiveness, and consistency. By understanding each client’s unique needs, I’m able to deliver tailored, high-quality outcomes that add real value and long-term benefit."
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