We are thrilled to have received a ‘gold award’ from the independent Investor in Customers (IIC) for our pension administration service.
High scores were achieved across all four of the IIC client experience themes - understanding needs, meeting needs, engendering loyalty and delighting clients.
What our clients said:
- “The firm is outstanding in every way. It is an example of how a professional services firm should be run. From top to bottom my interactions with the firm's staff are entirely consistent.”
- “The take on and administration team are responsive, professional and inspire confidence that they know what they're doing. Pensions accounting is good, governance and internal controls are well documented. A comprehensively all round good service.”
- “Excellent service, efficient and overall good value for money.”
"This is a fantastic result, especially for a first assessment, clearly demonstrating that the customer experience is at the core of their business. The feedback that they received from clients was particularly high, and shows a proven commitment to putting the customer at the heart of their business. The actionable insights that they received from going through the IIC process will improve their client experience still further."
"We are absolutely delighted to have qualified for a gold award. To achieve such a high score the first time we enter our pension administration team is a terrific achievement. This result is testament to our hard work and devotion to providing excellent service, creating effective solutions for our customers and always being willing to go beyond the expected. Every customer comment is highly valued and being taken into consideration so we can continue to build on this success. "