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Barnett Waddingham
0333 11 11 222
Client Survey

Committed to continued improvement

Our clients are at the heart of everything we do as a firm. We continually seek to improve our service delivery through listening and responding to the vital feedback we receive from our Client Survey, which we carry out every two years.

The survey allows us to measure performance against previous results and ensure that we deliver on our objective to provide an outstanding level of service at all times, to all clients. The results for 2016 are once again incredibly positive. We are particularly delighted that 100% of respondents rated our overall service as good or excellent - up from 97% in our 2014 survey.

Download the 2016 Client Survey results

2016 highlights

99%

Feel that we are good at providing relevant advice, tailored to their requirements

99%

Rated us as good or excellent in responding to and resolving issues

98%

Rated the access to senior staff as good or excellent

98%

Described the range of services that we offer as good or excellent

How do the 2016 survey results compare to 2014?

Take a look at our previous Client Survey to see how service levels have improved in line with the valuable feedback we received in 2014.

Download the 2014 client survey results

THE SCOUT ASSOCIATION

"Thank you to your staff for being polite, professional, efficient and always very helpful."

SCAPA

"I have always found Barnett Waddingham to be very professional but approachable and timely in providing communication and information."

JAMES WALKER GROUP

"I like Barnett Waddingham as a firm - technical skills are a given, but the approach and culture, which are unique to Barnett Waddingham, suit us very well."

EARLS COURT AND OLYMPIA

"I have absolute confidence in Barnett Waddingham to provide accurate and timely advice."

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