Committed to continued improvement
Our clients are at the heart of everything we do as a firm. We continually seek to improve our service delivery through listening and responding to the vital feedback we receive from our Client Survey, which we carry out every two years.
The survey allows us to measure performance against previous results and ensure that we deliver on our objective to provide an outstanding level of service at all times, to all clients. The results for 2016 are once again incredibly positive. We are particularly delighted that 100% of respondents rated our overall service as good or excellent - up from 97% in our 2014 survey.Download the 2016 Client Survey results
Feel that we are good at providing relevant advice, tailored to their requirements
Rated us as good or excellent in responding to and resolving issues
Rated the access to senior staff as good or excellent
Described the range of services that we offer as good or excellent
Take a look at our previous Client Survey to see how service levels have improved in line with the valuable feedback we received in 2014.Download the 2014 client survey results