Our experts

  • Laura Matthews

    Laura Matthews

    Senior Wellbeing and Benefits Consultant

  • In an industry-leading partnership, BW will integrate Legal & General's Care Concierge into our digital benefits platform, 4me, where members can engage with the range of benefits available to them.


    Our 4me platform offers clients ‘cradle-to-grave’ benefits for their workforces, structured around an employee’s lifecycle, as well as their individual needs and requirements. Legal & General’s Care Concierge service offers comprehensive and confidential advice and guidance, to help people to effectively plan for the cost of long-term care, understand their options and find the right care as quickly as possible.

    Run by experts with backgrounds in social care, nursing and care home agencies, the service will reduce the additional stress and worry of employees with care issues for their loved ones. 

    The new service will be available to employees of existing 4me clients and will be introduced as the standard for all new users moving forward.

    The Carers UK 2021 State of Caring survey found that 42% of working age respondents were in paid employment, juggling caring responsibilities. This pressure can often manifest in the workplace and can have a negative effect on a carers’ career, with 40% of working carers reporting they had passed on opportunities at work and 25% had moved roles to help them manage. By addressing the care needs of employees and their families, employers could remove additional worry and stress and have a positive impact on the mental, physical and financial wellbeing of their organisation.

    "The new service will help alleviate the stress and worries employees may face when trying to source immediate and ongoing care for loved ones."
    Laura Matthews Senior Wellbeing Consultant, Barnett Waddingham

    Legal & General’s Care Concierge service is designed to offer practical and emotional support through a dedicated online hub and a confidential telephone advisory service. We will be the first professional services consultancy to offer this level of service as standard, as part of our promise to support employees at every stage of their work lifecycle.

    Laura Matthews, Senior Consultant at Barnett Waddingham, said: “The care system in the UK is very complex and can be intimidating for individuals, especially in a time of urgency and need. We are very excited about partnering with Legal & General, as the Care Concierge service will not only enhance our overall offering, but aligns with our approach to lifelong, ‘cradle-to-grave' employee benefits, which is incredibly important for wellbeing.

    “The new service will help alleviate the stress and worries employees may face when trying to source immediate and ongoing care for loved ones. By increasing the level of support on offer, employers may be able to reduce compassionate leave of absence, as well as presenteeism, whereby employees may be using their working hours to navigate through the care system, or try and do their own research. Employers benefit from offering this service too, from supporting productivity levels and standing out as an employer of choice by offering such an important service.”

    Natalie Hyett, Programme Director at Legal & General Retail Retirement, said; “We are very excited to have partnered with Barnett Waddingham, and to show how our Care Concierge can be integrated through the UK’s workforce and employee benefits. 

    “Later life care is generally something that people never plan for; it hits families at a time of crisis and can often be a very confusing experience. Trying to navigate the care system, especially while juggling your career, can be very difficult. This has been particularly true throughout the pandemic, where according to the 2021 State of Caring survey, over two-thirds of carers felt their mental health had worsened4. All too often, employees are faced with a very difficult choice between their job and their caring responsibilities. 

    “There are many benefits for employers to supporting workers with caring responsibilities, including staff retention, reduced stress and reduced recruitment and training costs. More than that, with wellbeing and productivity so intrinsically linked, it really is in the best interest of the employer to provide employees and their families with the care support they need.”

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