Published by Paul Latimer on
We are thrilled to have received a ‘gold award’ from the independent Investor in Customers (IIC) for our pension administration service.
High scores were achieved across all four of the IIC client experience themes - understanding needs, meeting needs, engendering loyalty and delighting clients.
“This is a fantastic result, especially for a first assessment, clearly demonstrating that the customer experience is at the core of their business. The feedback that they received from clients was particularly high, and shows a proven commitment to putting the customer at the heart of their business. The actionable insights that they received from going through the IIC process will improve their client experience still further.”Sandy Bryson
Director at IIC
“We are absolutely delighted to have qualified for a gold award. To achieve such a high score the first time we enter our pension administration team is a terrific achievement. This result is testament to our hard work and devotion to providing excellent service, creating effective solutions for our customers and always being willing to go beyond the expected. Every customer comment is highly valued and being taken into consideration so we can continue to build on this success. ”Paul Latimer
Head of Pension Administration, Barnett Waddingham