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Pension self-service

Empowering pension scheme members to make informed decisions on their future.

Reassurance for everyone

Empowering control with confidence 

Pension self-service has been designed with control and reassurance in mind, providing a one-stop location for all the important information members need to manage their retirement. 

Users can access the latest communications, submit documents 

and dive deep into the various aspects of their pension. 

All of this is backed up by our wide-ranging security measures, 

put in place to give peace of mind to everyone

All of the information members 

need, all in one place

Access to the latest pension information

View all recent communications

Digitally manage documents securely

What we provide

System features

Discover what Pension self-service delivers for members.

My homepage

Get a clear summary of all scheme benefits and payments, with simple navigation to help explore benefits in full, alongside easy access to the latest pension documents.

My name and greetings

Personalised greetings and communications.

My pension

View current benefit and retirement illustrations.

My service

Get an overview of key service dates, 

earnings and contributions.

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Analytical services

Under our Clarity from BW suite of software, we have several analytical services available to trustees and employers to help them gain better insights into their member data:

GEM

Illuminate

Insight

FURTHER READING

Accessibility

Consumer duty

Data management

Diversity, equity and inclusion

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