Higher education services
Pension administration services for trustees of Self-Administered Trusts
We currently administer a number of Higher Education (HE) schemes and we understand that our HE administration clients require a particular service. From our experience:
We are flexible and fit our services and processes to our clients’ requirements, rather than expecting them conform to our standard model. We personalise our services as much as possible, in terms of university / college branding, styles, formats, standard wording of letters and other documentation. We are also happy to adopt and adapt the forms and procedures previously used if desired.
We understand there may be specific demands placed on administration caused by factors in the HE world. For example, high numbers of transfer payments from the university pension scheme to USS following USS scheme design changes.
Our experienced and qualified administrators add value by challenging established ways of thinking and working, instead of blindly following processes. Our processes and procedures are externally audited. We were one of the first third-party administrators (TPAs) to produce an AAF 01/06 audit report. We are also ISO accredited, which ensures quality and continuous improvement.
Our high quality service will ensure the in-house team are dealing with the issues that they need to, knowing that the outsourced administration is in safe hands.
We have extensive experience dealing with HE pension teams and endeavour to add value to assist them wherever possible. We can also provide bespoke face to face training on scheme benefits and periodic processes to enhance the all-round service given to members.
We pride ourselves in communicating the technical and complex nature of pensions in a clear and concise manner. Pension schemes are a substantial financial commitment for an employer and sponsors are entitled to expect members to understand the value of their scheme.
We understand our HE clients require tailored communications. Our Pension Management Consultants are able to help draft member communications including newsletters, booklets, announcements or other notices. The communication material we offer varies according to each client's requirements. We can work with trustees to prepare a communication strategy which, if appropriate, would include a full suite of bespoke communications.
We are also able to incorporate scheme-specific customisation by using university or college logos and /or headed paper.