We are flexible and fit our services and processes to our clients’ requirements, rather than expecting them conform to our standard model. We personalise our services as much as possible, in terms of university / college branding, styles, formats, standard wording of letters and other documentation. We are also happy to adopt and adapt the forms and procedures previously used if desired.
We understand there may be specific demands placed on administration caused by factors in the HE world. For example, high numbers of transfer payments from the university pension scheme to USS following USS scheme design changes.
We work in partnership with our clients to ensure an efficient and timely service. Unlike many of our competitors we do not hub our services, with people working on different aspects of administration operating separately. We provide full administration services to our clients from one location. Our dedicated teams deal with day-to-day activities including the telephone helpline (so that members speak to people who know about their benefits, as opposed to a call centre approach).
Our flexible administration system, Penstream, can be configured to the exact specification of any scheme; this is the advantage of owning our own software. We can capture the nuances of your membership, such as departments, multiple employments and working patterns that are unique to the HE sector. Your data is safe in our hands.
Our experienced and qualified administrators add value by challenging established ways of thinking and working, instead of blindly following processes. Our processes and procedures are externally audited. We were one of the first third-party administrators (TPAs) to produce an AAF 01/06 audit report. We are also ISO accredited, which ensures quality and continuous improvement.
Our high quality service will ensure the in-house team are dealing with the issues that they need to, knowing that the outsourced administration is in safe hands.
We have extensive experience dealing with HE pension teams and endeavour to add value to assist them wherever possible. We can also provide bespoke face to face training on scheme benefits and periodic processes to enhance the all-round service given to members.
We pride ourselves in communicating the technical and complex nature of pensions in a clear and concise manner. Pension schemes are a substantial financial commitment for an employer and sponsors are entitled to expect members to understand the value of their scheme.
We understand our HE clients require tailored communications. Our Pension Management Consultants are able to help draft member communications including newsletters, booklets, announcements or other notices. The communication material we offer varies according to each client's requirements. We can work with trustees to prepare a communication strategy which, if appropriate, would include a full suite of bespoke communications.
We are also able to incorporate scheme-specific customisation by using university or college logos and /or headed paper.
It’s easy for people outside of the pensions world to imagine that the role of scheme secretary is largely made up of arranging lunches, meeting rooms and taking notes. However, far from the in-depth and highly important role that has become a recognised.
Julie Walker, Associate, debates whether pension administration should prioritise people or processes.
Steve Ellul explores the initial noises coming from those moulding the future of trusteeship which appear encouraging.
Our 98th edition of PATHways highlights pensions news and legislation that has particular relevance to what we do in pension administration.
Our 97th edition of PATHways highlights pensions news and legislation that has particular relevance to what we do in pension administration.
Our 96th edition of PATHways highlights pensions news and legislation that has particular relevance to what we do in pension administration.
Transferring administration services to a new provider can be a challenging process, but an efficient and seamless transfer can be achieved through approaching the project with transparency, cooperation and accountability.
Are you aware of the challenges surrounding pension transfers? During this webinar, our Administration Manager, Ben Clacker, will guide you through the key issues to look out for – and how to avoid them.
The workplace wellbeing index is based on an online survey carried out in June and July 2015. The survey received 84 usable responses from employers across all regions of the UK.
This is our seventh annual survey of the assumptions adopted by UK universities for determining the value of their pension liabilities for accounting purposes.
This is our sixth annual survey of the assumptions adopted by UK universities for determining the value of their pension liabilities for accounting purposes.
We were asked to advise a leading University in relation to its senior staff. Particular issues arose with one senior staff member with long service and he had exceeded the Annual Allowance (AA) (£50,000) in each of the last 3 tax years.
Following a rigorous accreditation process, our Pensions Administration team have, for the second time, been awarded the PASA ‘gold standard’ for their continued high standards - effective for the next two years.
Barnett Waddingham is delighted to have been named Actuarial/Pensions Consultancy of the Year at this year's Professional Pensions UK Pensions Awards.
Barnett Waddingham has announced the promotion of three of its staff to the position of partner and 15 to associate, ensuring continued business growth and success.