Barnett Waddingham’s personal, quality tailored approach has made us successful. This will continue to be a primary focus of the business. We will remain approachable and friendly and keep our communication simple and understandable. Everything we do will be carried out with integrity in a supportive environment.
Being open, honest and dealing fairly
Barnett Waddingham is about "doing it the right way". Our business is built on a reputation for being open, honest and dealing fairly with our clients. Protecting this reputation for integrity over the long-term is vital even if it may, at times, not provide us with the best short-term return.
Caring about quality
Quality applies to all the advice we provide, the way we present ourselves and our advice as well as how we communicate with each other and the outside world. Maintaining a high quality service means that we will continue to attract new clients, retain existing clients and gain greater satisfaction from our work.
Every client is important
We are a customer led business, putting our clients’ needs at the forefront of everything we do. We are very aware that without clients we do not have a business.
Acting as one team
An organisation where we help and support each other is a more enjoyable and rewarding place to work and more effective. We will be more successful if we work together to achieve our common objectives than working alone. If there is success we all share in it. If there is a problem then we are all responsible for putting it right.
Valuing people and praising success
The future success of the business depends upon our people. We treat each other fairly with honesty, empathy and respect. We reward people competitively in order to help attract and retain the best staff. We support and encourage people to develop skills that benefit both them and the business. If someone does a good job we remember to thank them and tell them.
Taking personal responsibility
A good team needs everyone to take personal responsibility for the growth and continuing success of that team. Everyone will be supported and encouraged to do this. If a job needs doing it is not automatically assumed that someone else is dealing with it.
We encourage people to collaborate, share ideas and learn from each other. We value a culture where trust exists and where people are prepared to give and receive open constructive feedback. We recognise that not all new ideas succeed but we support and value the testing of them. We actively look to develop new and better ways of doing things.